At Zaat Store, your satisfaction is important to us. We take great care in preparing and shipping our handmade frames and decorations. Please review our refund policy below:
We accept refund requests only under the following conditions:
The product arrived damaged or broken.
You received the wrong item.
The product has a manufacturing defect.
Refunds are not available for:
Customized or personalized items (e.g., personal images, name frames, special dates).
Items returned without prior approval.
Minor variations in color, size, or design are due to the handcrafted nature of our products.
To request a refund:
Contact us within 2 days of receiving your order.
Send clear photos or videos showing the issue (damage or wrong item).
Include your order number and contact information.
Send your request via:
WhatsApp: [+201060333437]
Instagram: [@Zaat_store]
Email: [ storezaat@gmail.com ]
Once we receive and review your request, we’ll inform you of approval or rejection within 2 business days.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued via the original payment method or another method agreed upon with you.
If you prefer, we can replace the item instead of issuing a refund, subject to availability.
In some cases, we may request you to return the item.
Return shipping costs will be covered by us only if the error was on our part (damaged or incorrect item).
If you have any questions, please don’t hesitate to contact us — we’re here to help and make sure you’re happy with your experience!
